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What else could possibly go wrong if your phones go down?

first_imgMost problems are not apparent until they happen and cause chaos. Phone systems are not immune to failure, and when they do, an emergency may quickly ensue. Some credit unions are still relying on old, outdated phone systems. If they fail to have a  redundancy option for the phone system in their Business Continuity Plan, it is a recipe for disaster. When any system fails, the workflow is impacted, especially when your system for communication fails. Here are some impacts a phone system failure could have on your credit union in the event of an outage:Member Faith – After members fail to make contact with you, their faith in your ability to handle their most important assets is impacted. Members want their credit union to be stable and secure and will lose faith if your means of communication fails.Transactions Delayed – When loans and mortgages are being processed it’s a very collaborative, back and forth process. If members are right on the verge of getting approval and your phone system fails, finalizing their deal can be detrimental. You can only imagine how they would rate their experience working with your credit union. IT Costs – When your IT team has to neglect other projects to service the phone system failure, or you must outsource the service, you may be faced with large costs to get back up and running. Employee Productivity  – Your MSRs or help desk rep’s means of communication has failed, which ultimately stops their workflow. Equipment Replacement – If your phone system fails and IT is unable to recover, you may have to pay an up-front costly expense to replace the necessary equipment, or make a quick decision without the proper research. This could aggravate your board members, and budget for this could be difficult to come by.Helpdesk – When members suspect fraud or don’t recognize a debit or credit that is showing up on their history they want immediate reassurance or help from their credit union. If members can’t get through to your helpdesk in their time of need, their frustration and panic will only increase.Reputation – Members will quickly correlate your failed phone systems to failure of your credit union. Even if the outage is obviously not your fault, the lack of a seamless backup solution presents a poor image.  Members are your biggest advocates and are the lifeline to potential new business.  By implementing a solution that provides business continuity, you ensure your reputation among members and their communities will be maintained. Just as you have backup and recovery plans in place for your data network in your Business Continuity Plans, so should you consider your voice network in Disaster Recovery Planning. A SIP Trunking solution is low cost and allows you to have a separate Voice over IP Solution that can be used in the case of a carrier outage. Or, a complete transition to SIP Trunking can move your CU off expensive PSTN calling plans, using them only in the case of failover. There are plenty of scenarios and things that can go wrong if your phone system goes down and AltiGen Communications has the advice and solutions you need to ensure that never happens. Learn more about how AltiGen works with thousands of banks and credit unions to provide advanced Unified Communications solutions HERE. 30SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Mike Plumer Mike Plumer is the Vice President of Sales for AltiGen Communications.  Mike has been with AltiGen since 1996, and has worked with thousands of companies migrating to Voice over IP.  … Web: www.altigen.com Detailslast_img read more

Study shows middle-age COVID-19 mortality risk

first_imgMiddle-aged people, and not just the elderly, have a dramatically higher risk of dying or developing serious illness from COVID-19, new research from Britain showed Tuesday.The findings came in a new comprehensive analysis of virus cases in mainland China.Researchers from Britain analyzed more than 3,600 confirmed COVID-19 cases as well as data from hundreds of passengers repatriated from the outbreak city of Wuhan.  The authors of the research said that while this was significantly lower than previous estimates, COVID-19 is still several times deadlier than previous pandemic viruses, such as H1N1. “Our estimates can be applied to any country to inform decisions around the best containment policies for COVID-19,” said Azra Ghani, a study co-author from Imperial College London. “There might be outlying cases that get a lot of media attention, but our analysis very clearly shows that at aged 50 and over, hospitalization is much more likely than in those under 50, and a greater proportion of cases are likely to be fatal.”Billions of people have been confined to their homes around the world as governments desperately try to stop the spread of the novel coronavirus. As of 1900 GMT Monday the virus had killed 36,374 people out of 757,940 cases globally.That would mean 4.8 percent of all confirmed COVID-19 infections have proven deadly. But experts stress that without widespread testing it is impossible to know how many people may have become infected and recovered. This means the true mortality rate is likely much lower, in line with The Lancet study and previous research from China. The Lancet study showed that 18.4 percent of patients in their 80s were hospitalized in China. This compared to 4.3 percent for 40 to 49-year-olds and roughly 1 percent for people in their 20s. ‘Wrong path’ According to their modeling, the authors estimate that 50-80 percent of the global population could contract COVID-19 — but that came with several caveats, as modeling can’t account for behavioral changes such as hand washing and social distancing. Devi Sridhar, professor and chair of Global Public Health, at the University of Edinburgh’s Medical School, said that the assumption that most people would become infected was leading governments, including in Britain, to abandon measures that could help slow the pandemic. She tweeted on Tuesday that the models “resulted in the UK giving up on containment too early & assuming everyone will get it. “Planning & preparing for unprecedented testing & using big data/apps for tracing were taken off the table. In my view, we went down the wrong path,” she said. Topics : They found that age was a key determining factor in serious infections, with nearly one in five over-80s requiring hospitalization, compared to around 1 percent among people under 30.Taking into account estimates of the number of cases that may not have been clinically confirmed — that is, mild or asymptomatic infections — the data showed the hospitalization rate of patients in their fifties was 8.2 percent. The study, published in The Lancet Infectious Diseases journal, estimated that the mortality rate from confirmed COVID-19 cases in mainland China was 1.38 percent. If unconfirmed cases were taken into account, the death rate dropped to 0.66 percent.last_img read more

Damir Džumhur Passed Second Round of Qualifications for Australian Open

first_imgThe best B&H tennis player Damir Džumhur passed the second qualifying round of the Australian Open, beating Belgian Niels Desein with 2:0.The B&H tennis player won the first set after the tiebreak, with a score of 7:3. He won the second set with 6:1.In the final and third round of qualifications, Džumhur will play against Belgian Ruben Bemelmans, who is ranked 148th on the ATP list. Damir Džumhur is 188th on the ATP list, but he showed in the first round that he could eliminate better ranked opponents, defeating with 2:0 the first holder of the qualifications German Dustin Brown, who is 98th on the list.(Source: klix.ba)last_img