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Five ways to accelerate digital adoption and support long-term growth

first_imgLong before COVID-19, member-centric digital experiences were important in every successful credit union’s long-term growth strategy to some degree. According to the January 2020 Digital Banking Report, 80% of organizations said that improving digital experiences was a top strategic focus. Even though digital as a priority has not changed, organizations across the board have been slow to implement. Only 34% of surveyed institutions have created a fully digital end-to-end account opening process, 31% have implemented mobile small-business banking and less than 25% have implemented fully digital onboarding and consumer lending.Creating better digital experiences for members is essential as people try to plan for the future and navigate changes to how they do their banking. The reality is, there will be no returning to the status quo when this pandemic is over. Institutions of all sizes need to create excellent digital experiences, and they need to do it fast—or risk losing out on major growth opportunities.Five Priorities for Quickly Creating Strong Digital Member ExperiencesMember-Centric Design. Creating digital experiences that address the biggest and most impactful member needs and pain points first, not just doing what is easiest or most profitable in the short term, is more essential now than ever. In a survey conducted in mid-April by JD Power, nearly 40% of respondents reported being unable to make a payment as a result of the pandemic—whether an auto loan, credit card, student loan or mortgage. When reaching out for help, members reported dealing with long wait times and lagging websites. Implementing digital capabilities that address these needs with smoother, quicker methods of communication and problem-solving will drive greater satisfaction and long-term loyalty, potentially capturing “switchers” from less digitally-proactive organizations. continue reading » ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

Serie A appoints Genius Sports as data lead for betting services

first_img Betgenius expands virtual sports range with Kiron August 20, 2020 Related Articles Submit Share StumbleUpon Jack Davison – Genius SportsAhead of the start of a new European football season, sports data and technology provider Genius Sports Group secures the official rights to collect and distribute Serie A betting data through its Betgenius subsidiary.Strengthening Serie A integrity provisions, Genius Sports will capture match data utilising its in-stadia pitchside technology, which instantaneously distributes a live feed to licensed sportsbook operators via Betgenius services.Genius Sports details that its sportsbook customers will have access to the ‘most accurate and reliable real-time data feed’ on Serie A fixtures, allowing bookmakers to optimise markets with premium content and data, whilst providing Serie A solid returns from wagering on its games.In addition, Serie A stakeholders are set to benefit with enhanced control and visibility over the use of the league’s betting data.Genius Sports informs that Serie A will launch its first rights enforcement initiative, which will include the identification and ejection of unauthorised data collectors operating in-stadia.Jack Davison, Chief Commercial Officer of Genius Sports Group, said: “Our partnership with Serie A is another example where we work with the most important global sports competitions to ensure our sportsbook operators have complete confidence in the security of their data supply and that our organisation will deliver the most trusted and compelling betting products to operators around the world. We look forward to working alongside Serie A to help extend the reach one of the largest leagues in world football.” Share CT Gaming bolsters Italian profile with The Betting Coach  August 27, 2020 TVBET passes GLI test for five live games in Malta and Italy August 25, 2020last_img read more