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What else could possibly go wrong if your phones go down?

first_imgMost problems are not apparent until they happen and cause chaos. Phone systems are not immune to failure, and when they do, an emergency may quickly ensue. Some credit unions are still relying on old, outdated phone systems. If they fail to have a  redundancy option for the phone system in their Business Continuity Plan, it is a recipe for disaster. When any system fails, the workflow is impacted, especially when your system for communication fails. Here are some impacts a phone system failure could have on your credit union in the event of an outage:Member Faith – After members fail to make contact with you, their faith in your ability to handle their most important assets is impacted. Members want their credit union to be stable and secure and will lose faith if your means of communication fails.Transactions Delayed – When loans and mortgages are being processed it’s a very collaborative, back and forth process. If members are right on the verge of getting approval and your phone system fails, finalizing their deal can be detrimental. You can only imagine how they would rate their experience working with your credit union. IT Costs – When your IT team has to neglect other projects to service the phone system failure, or you must outsource the service, you may be faced with large costs to get back up and running. Employee Productivity  – Your MSRs or help desk rep’s means of communication has failed, which ultimately stops their workflow. Equipment Replacement – If your phone system fails and IT is unable to recover, you may have to pay an up-front costly expense to replace the necessary equipment, or make a quick decision without the proper research. This could aggravate your board members, and budget for this could be difficult to come by.Helpdesk – When members suspect fraud or don’t recognize a debit or credit that is showing up on their history they want immediate reassurance or help from their credit union. If members can’t get through to your helpdesk in their time of need, their frustration and panic will only increase.Reputation – Members will quickly correlate your failed phone systems to failure of your credit union. Even if the outage is obviously not your fault, the lack of a seamless backup solution presents a poor image.  Members are your biggest advocates and are the lifeline to potential new business.  By implementing a solution that provides business continuity, you ensure your reputation among members and their communities will be maintained. Just as you have backup and recovery plans in place for your data network in your Business Continuity Plans, so should you consider your voice network in Disaster Recovery Planning. A SIP Trunking solution is low cost and allows you to have a separate Voice over IP Solution that can be used in the case of a carrier outage. Or, a complete transition to SIP Trunking can move your CU off expensive PSTN calling plans, using them only in the case of failover. There are plenty of scenarios and things that can go wrong if your phone system goes down and AltiGen Communications has the advice and solutions you need to ensure that never happens. Learn more about how AltiGen works with thousands of banks and credit unions to provide advanced Unified Communications solutions HERE. 30SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Mike Plumer Mike Plumer is the Vice President of Sales for AltiGen Communications.  Mike has been with AltiGen since 1996, and has worked with thousands of companies migrating to Voice over IP.  … Web: www.altigen.com Detailslast_img read more

Police deny spending big in preparation for jobs law protests

first_imgRead also: Police use ‘excessive force’ during omnibus Jobs Law protests: ActivistsThousands of protestors, including labor groups and university students, staged three days of protests from Tuesday to Thursday across the archipelago to voice their opposition to the law, which they argue undermines labor rights and environmental protections. The protests peaked on Thursday when clashes broke out between protestors and security personnel, leading to thousands of arrests.Citing reports from the National Police’s electronic procurement services (LPSE), ICW researcher Wana Alamsyah said police made large procurements of equipment valued in the hundreds of billions of rupiah in September this year.“In September, the LSPE recorded several goods procurement from the revised State Budget for emergency needs, allegedly to anticipate protests against the jobs law,” he said on Thursday as reported by Tempo.co.The ICW noted there had been five procurements of goods throughout September, including a centralized command control system for intelligence target surveillance for the National Police’s Security Intelligence Agency, helmets and bulletproof vests for the Police Mobile Brigade, tactical mass control devices and tactical observation drones.The ICW also linked the procurement to the telegram issued by National Police chief Gen. Idham Azis ordering his subordinates to maintain control in handling the then-planned protests against the jobs law. Concurrent regional elections are set to take place in 270 regions across Indonesia on Dec. 9.He urged the public not to be concerned about the use of the police budget, claiming the force would uphold transparency.“The Supreme Audit Agency [BPK] is assessing the budget, so there are no problems [with the use of the budget]. But everything is linked to the protests nowadays,” Argo added.The ICW previously alleged that police used the funds to prepare for mass protests against the recent endorsement of the highly controversial omnibus Job Creation Law. The House of Representatives and the government passed the bill into law on Monday in a speedy deliberation that critics said was flawed and legally questionable. Topics :center_img The National Police have denied a claim made by Indonesia Corruption Watch (ICW) accusing the force of allocating hundreds of billions of rupiah to make preparations for protests against the Job Creation Law.National Police spokesman Insp. Gen. Argo Yuwono confirmed that police had allocated Rp 408.8 billion (US$ 27.85 million) for personnel equipment under its control unit budget for security measures. He said the funds were not allocated in anticipation of a series of protests against the new law but for the upcoming regional elections.“[The budget] is for helmets, foot protectors, shields and other equipment. The funds are for the procurement of mass control equipment for police in regions that will hold elections,” Argo said on Saturday as reported by Tempo.co.last_img read more

Tommie Robinson returns as running backs coach

first_imgHead football coach Clay Helton has had a penchant for hiring former assistants for his new staff, and Tuesday the trend continued as the Trojans announced the addition of Tommie Robinson as running backs coach.Robinson served as running backs coach and passing game coordinator for USC in 2013 under head coach Lane Kiffin but was not retained after Steve Sarkisian was hired.The 52-year-old has plenty of experience at the collegiate and NFL levels — 30 years in all — and he spent the last two seasons as the running backs coach for the Texas Longhorns.“We are thrilled to welcome back Tommie Robinson to the Trojan Family,” Helton said.  “He is one of the most respected running back coaches in our profession.  He has had an extensive career in both the NFL and college and he will pass on that knowledge to our young running back group.”Helton also worked with Robinson at Memphis, where they were both assistants in 2006.“I have had the good fortune to work with Tommie on two different occasions, at USC and at Memphis, and have seen firsthand how he develops young men both on and off the field,” Helton said. “He is a true professional and a terrific recruiter.”During the 2013 season at USC, Robinson guided the Trojans’ offense to 29 rushing touchdowns, its most in eight years.After starting his career as a graduate assistant at Arkansas, Robinson spent time at Utah State, TCU, and UNLV. Then came a three-year stint in the NFL with the Dallas Cowboys where he served as a wide receivers and special teams assistant. Prior to his first stint at USC, Robinson was the running backs coach for the Arizona Cardinals from 2010-2012.Robinson’s career has also seen stops at Memphis, Georgia Tech, Oklahoma State and Miami.Last season, the Longhorns averaged 5.67 yards per carry under Robinson, who will look to get the best out of several running backs the Trojans plan to feature, including Ronald Jones II and Justin Davis.Robinson joins Clancy Pendergast (defensive coordinator), Tee Martin (offensive coordinator), John Baxter (special teams coordinator and tight ends coach) and Helton as former assistants under Kiffin who will be on Helton’s staff in 2016. Pendergast and Baxter were brought in while Martin was promoted from wide receivers coach.Robinson’s hire means that Johnny Nansen, who was the running backs coach the last two seasons at USC, will shift to linebackers coach and recruiting coordinator. Nansen was retained by Helton after coming over with Sarkisian from Washington.last_img read more

MLB trade news: Blue Jays trade Aaron Sanchez to Astros

first_imgAfter news of his trade, Sanchez gave thanks for his time in Toronto, dating back to his selection by the Blue Jays in the first round of the MLB Draft in 2010.“First off, this journey started 10 years ago,” Sanchez said (via Sportsnet). “I was a 17-year-old kid who had aspirations of pitching in the big leagues and this wouldn’t be possible if it wasn’t for guys like Alex and Tony and Bob Fontaine and Blake Crosby and everybody who did their due diligence on the amateur side to get me in this position. Aaron Sanchez, whose Blue Jays career began with such promise, ended with little fanfare Wednesday when Toronto traded him to the Astros.The Blue Jays sent Sanchez, 29-year-old right-hander Joe Biagini (3.86 ERA in 49 appearances this season) and 22-year-old minor-league outfielder Cal Stevenson to Houston in exchange for outfielder Derek Fisher. The 25-year-old Fisher has slashed .201/.282/.367 in 278 at-bats the past three seasons with the Astros. OFFICIAL: We’ve traded RHP Aaron Sanchez, RHP Joe Biagini, and OF Cal Stevenson to the @Astros for OF Derek Fisher. pic.twitter.com/plZmPFRke9— Toronto Blue Jays (@BlueJays) July 31, 2019No one could have imagined the Blue Jays one day parting with Sanchez on such terms back in 2016, when at age 24 he went 15-2 with a 3.00 ERA and 1.16 WHIP, earning All-Star honors in the process. But injury issues with his fingers and a loss of control derailed his once-promising career. This season, he’s 3-14 with a 6.07 ERA and 1.68 WHIP in 23 starts.While there have been some encouraging signs from the right hander (10 strikeouts versus the Rays in his last start July 28), there have been plenty of ugly performances — he had a 12.00 ERA in six starts in June. Related News MLB trade deadline: Brodie Van Wagenen explains Mets’ decision to keep Zack Wheeler, acquire Marcus Stroman MLB trade news: Astros add frontline starter, deal for Diamondbacks’ Zack Greinke Marcus Stroman addresses trade from Blue Jays to Mets: ‘Crazy excited for this part of my journey’ “It’s been a crazy nine years for sure, and the last four, a true dream to be able to play for a nation, to be able to put this uniform on. A little bittersweet.”The Astros, who also acquired six-time All-Star Zack Greinke from the Diamondbacks at the deadline, have had great success turning around struggling pitchers in recent years (see Gerrit Cole, Charlie Morton). Sanchez welcomes the opportunity in Houston.”Obviously, I’m thrilled for the opportunity that I got to go pitch in Houston and learn from the guys that they have,” Sanchez said.last_img read more